Sport:80 is trusted by 50+ clients in the sports sector

Here's why USA Archery chose to work with us, and how the Sport:80 Platform is transforming their National Governing Body of Sport

The system which USA Archery relied on was unable to scale, this ultimately prevented the NGB from implementing new services and solutions.

The Challenge

USA Archery began using multiple systems to fill business gaps leading the NGB to operate a wide-spread and disparate infrastructure. This led to operational inefficiencies, an inability to tap into valuable data and a negative impact on member satisfaction.

The Solution

USA Archery recognized that it needed to consolidate its core services. This would help it to improve business insight and efficiencies as well as the services members received. After a detailed audit of technologies on the market, USA Archery chose Sport:80 as its new technology partner.

The partnership saw Sport:80 deliver a centralized platform from which USA Archery members could manage all aspects of their affiliation with the NGB. It enables USA Archery to manage and deliver multiple operations including memberships, event registrations, certifications and awards, elite squads, background screening, SafeSport and various other aspects of NGB compliance.

The Outcome

Members manage their online engagement with ease as a result of various new self-service features. This has resulted in a hugely positive impact on customer satisfaction - all of which is now managed and analyzed using a dedicated customer support center.

The new self-service approach to member engagement also enabled USA Archery to aggregate a wealth of accurate and insightful data. Automation has introduced operational efficiencies across the organization; and compliance has improved due to the introduction of new dependencies and rules as well as integrations with SafeSport and background screening.